Privacy Policy – 10vin Online Gaming
Platform for Pakistan

This Privacy Policy applies to all users of the 10vin platform — including the website at 10vin.pro and the 10vin mobile app available on Android and iOS. It covers any person who visits the site, registers an account, makes a deposit, places a bet, plays a game or contacts customer support.

By using 10vin, you acknowledge that you have read this Privacy Policy and understand how your data is handled. If you are using the platform on behalf of another person, you confirm that you have their consent to do so and that you have made this policy available to them.

We collect personal data in two ways: information you give us directly, and information generated automatically when you use the platform.

Information you provide directly:

• Registration data: Your name, date of birth, mobile number, and any other details entered when creating your account.
• Identity verification: CNIC number or a copy of your national identity card when identity verification is requested.
• Payment method details: JazzCash mobile number, Easypaisa account details, bank account number or IBAN for Raast and Bank Transfer withdrawals. These are collected to process transactions in PKR.
• Communications: Messages sent to customer support, live chat transcripts and any other correspondence with the 10vin team.
• Responsible gaming preferences: Deposit limits, session time settings and self-exclusion requests you set within Account Settings.

Information collected automatically:

• Device information: Device model, operating system version, browser type and app version.
• Connection data: IP address, approximate location based on IP, network carrier (Jazz, Zong, Telenor, Ufone or others) and connection type (4G or WiFi).
• Activity data: Pages visited, games played, bets placed, login timestamps, session duration and in-app navigation patterns.
• Cookie and tracking data: Session cookies, preference cookies and analytics data from the website. See Section 5 for full details.

Every piece of data 10vin collects is used for a specific purpose. The table below summarises the main uses:

We do not use your data for targeted advertising to third parties or for any commercial purpose outside of operating the 10vin platform itself.

Because 10vin handles real-money transactions in PKR, payment data requires special care. Here is how it works in practice:

• JazzCash and Easypaisa: When you make a deposit or withdrawal via JazzCash or Easypaisa, the transaction is processed by the respective payment provider. 10vin stores the transaction reference number, amount, timestamp and your registered mobile number for that wallet. We do not store wallet PINs or one-time passwords (OTPs).
• Raast and Bank Transfer: For bank transfers and Raast payments, we store your registered IBAN or bank account number (masked after verification), the transaction amount and reference. This is retained to enable future withdrawals without requiring you to re-enter details each time.
• Transaction history: Your full deposit and withdrawal history is stored in your account and is accessible from the account dashboard. This record is kept for account management and dispute resolution.
• Third-party processors: Payment processing is handled by verified third-party payment infrastructure. These processors have their own privacy and security policies that govern how they handle payment credentials on their side.

The 10vin website uses cookies — small text files stored in your browser — and the mobile app collects similar session data. Here is what each type does:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, remember your language preference and maintain the security state of your session. These cannot be disabled without breaking core platform functionality.
• Analytics data: We use anonymised usage data to understand how players navigate the platform — which game categories are most popular, where players encounter errors, and how the app performs on different Android and iOS devices. This data does not identify individual users.
• Preference data: The platform remembers settings you have chosen, such as game display preferences and notification settings in the app.

You can clear cookies from your browser settings at any time. Clearing cookies will log you out of the current session. On the mobile app, clearing app data from your device settings will reset preferences but will not affect your account balance or betting history, which is stored server-side.

10vin does not sell your personal data. We share data with third parties only in the following limited circumstances:

• Payment processors: JazzCash, Easypaisa, Raast infrastructure and bank transfer networks receive the minimum data needed to process your transactions — typically your registered mobile number or IBAN, the transaction amount and a reference number.
• Identity verification providers: When identity verification is required, relevant documents may be shared with a verification service for the purpose of confirming your identity. Verified data is not used for any other purpose.
• Technical service providers: Companies that help operate the platform's infrastructure — cloud hosting, app performance monitoring, customer support software — may have limited access to certain data as part of their service. All such providers are required to maintain confidentiality.
• Legal requirements: If we receive a valid legal demand — such as a court order or a request from a regulatory authority — we may be required to disclose certain account or transaction data. We will inform you of any such request where permitted by law.
• Fraud prevention: In cases of suspected fraud or money laundering, data may be shared with relevant financial crime prevention systems.

Different types of data are kept for different periods depending on the purpose for which they were collected:

• Active account data: Kept for the duration of your account's active status plus a reasonable period after closure for dispute resolution and regulatory compliance purposes.
• Transaction records: Deposit and withdrawal history is retained for a minimum period in line with standard financial record-keeping requirements.
• Identity verification documents: Stored securely and retained for the required period after verification is complete. Not reused for other purposes.
• Support correspondence: Kept for a reasonable period after the support interaction closes, in case follow-up is needed.
• Session and activity logs: Retained for a limited operational period and then anonymised or deleted.

When data is no longer needed and the retention period has passed, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual.

You have the following rights in relation to the personal data 10vin holds about you. To exercise any of these rights, contact the support team at [email protected].

We will respond to data rights requests within a reasonable timeframe. Some requests — such as full deletion of account data — may be limited by legal obligations to retain certain financial records for a minimum period.

10vin uses the following technical and organisational measures to protect your data:

• Encryption in transit: All data transmitted between your device and 10vin's servers — whether through the website or the mobile app — is encrypted using TLS (Transport Layer Security).
• Encrypted storage: Sensitive data including identity verification documents and payment details is stored in encrypted form.
• Access controls: Internal access to player data is restricted to staff members who require it for their specific role. Access is logged and monitored.
• Biometric login support: The 10vin app supports fingerprint and Face ID login so that your account cannot be accessed from your phone without your biometric confirmation.
• Two-factor authentication: 2FA is available on all accounts and strongly recommended, particularly for accounts with regular withdrawal activity.
• Fraud monitoring: Automated systems monitor for unusual login patterns, unexpected withdrawal requests and other indicators of compromised account activity.

10vin is strictly an adult platform. No person under the age of 18 is permitted to register or use the platform in any way. We do not knowingly collect personal data from anyone under 18.

If we become aware that an account has been registered by a minor, the account will be closed immediately and any data associated with it will be deleted, subject to any legal retention requirements that may apply.

Parents and guardians are encouraged to use parental control software to restrict access to online gaming and betting platforms on devices used by children. See our Responsible Gaming page for additional guidance.

We may update this Privacy Policy from time to time to reflect changes in the platform, changes in how we handle data, or changes in applicable requirements. When a material change is made, we will update the "Last Updated" date at the top of this page.

Where a change significantly affects how your data is used, we will notify registered users via the platform or by the contact details on their account. Continued use of 10vin after an update to this policy constitutes acceptance of the revised version.

If you have a question about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your data is being handled, contact the 10vin support team:

For responsible gaming queries, self-exclusion requests or concerns about your gaming habits, visit the Responsible Gaming page for dedicated guidance and contact options.